Satisfaction survey Imagine if XTA did a massive media campaign on TV, radio, press, print and digital, and you had to choose between the following 4(Required) En català En castellà En anglès Altres If you have selected Other, tell us which message you can imagine(Required) Which of these options describes better your current situation?(Required) I am living alone I share home with my partner I am living with my children I share home with my parents My children became independent and left home I am retired We are a business Others If you have selected Others, please tell us your family situation(Required) From 0 to 10, in which grade would you recommend XTA to a friend or a family member?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the relation between quality/price of XTA’s services?(Required) 0 (Really bad) 1 2 3 4 5 6 7 8 9 10 (Perfect) How do you rate the relation between quality/price of XTA’s services?(Required) 0 (Really bad) 1 2 3 4 5 6 7 8 9 10 (Perfect) Do the services of XTA respond to your necessities?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) Which of these reasons helped you to make up your decision to contract XTA.(Required) Price Attention received from the customer service The Technical Attention Service Proximity The non-existence of other companies Commitment conditions/penalties I don’t trust the other companies at all Others You can choose more than one optionIf you have selected Others, please tell us what motivated you to hire our services(Required) Do you remember how you met XTA?(Required) Google (or others internet browsers) I was recommended by my family, friends, neighbours… I attended a meeting in my town. I saw the company vans running around Technicians or installers Social networks (Facebook, Instagram…) Mass media (local newspapers, radio commercials…) Pamphlets Hoarding boards Others If you have selected Others, please tell us how you met us(Required) Which of the following values helps you to identify XTA?(Required) Proximity Happiness Transparency Optimism Respect Empathy Commitment A local company helps me to feel that I belong to this country. Others You can choose more than one optionIf you have selected Other, tell us what values are related to XTA(Required) If you could choose an improvement of your current conditions with XTA, which of the following ones would you choose? (Required) Family packs with internet connection and phone services. More connection’s speed TV services (DTT, autonomic and thematic channels). Subscriptions for streaming tv services such as Netflix, HBO, Amazon…) Faster technical support Price reduction Others You can choose more than one optionIf you have selected Other, please let us know what improvements you think are appropriate(Required) Which of the following services would you like to add XTA to offer?(Required) Alarms and security Energy/electricity Home automation services Solar modules Parental control Home sensorisation for the elderly, people with special needs... Repair of mobile terminals Sale of mobile terminals Others You can choose more than one optionIf you have selected Other, please tell us what other services you would like us to offer(Required) What can XTA do in order to give you a better service?By answering this survey, XTA will give €1 to the charity of your choice. Choose one:(Required) ADAP (L'Associació d'Amics per la Defensa d'Animals del Penedès who defend and promote the adoption of pets). ADF (Agrupacions de Defensa Forestal contribute to the prevention and fight against forest fires) L'ESPIGA (foundation whose purpose is the promotion of general and specific assistance, education and training, and, in general, any activity that tends to the social inclusion of people with disabilities) Δ
