FAQ

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How can I contact you if I have an incident?

You can call 93 897 52 00, from Monday to Friday, from 9 am to 2 pm or from 4 pm to 7 pm, and we will assist you with any incident/doubt you may have. Outside these hours, you can leave a message on the answering machine. The technical service will review your incident as soon as possible.

How do I know if the contracted MB are reaching me?

You can take a speed test at speedtest.net. We recommend that you take the test by connecting the computer to a network cable, as this is the technology that allows the highest speed, and this is the only device connected to the network.
Speed ​​is guaranteed by cable, Wi-Fi will be reduced. The result will always be correct depending on whether we use a suitable network cable (category 5e or higher) and the device with which we connect can reach these speeds (gigabyte network card).

What is Fiber Optic?

Fiber Optic is the medium used in the best data networks. A very thin filament of transparent material, glass or plastic materials, through which pulses of light are sent inside, that represent the data to be transmitted. The main benefits that Fiber Optic brings to users are the high speed (up to 1000Mb) in downloading and uploading data and content to the Internet. Unlike ADSL, Fiber Optics is much more resilient in unfavorable conditions, safer and more reliable, as the fibers do not lose light thanks to total reflection.

What is the price and what does the installation of Fiber Optic include?

The price is 200€ and 100€ if the village is in a promotion. This price includes the router, the labor of our installers and the fiber cable. The installation is free with a 2-year stay.

How many days does it take for you to come install the Internet at home?

In the case of hiring Fiber Optic, the average is one week, depending on the installers’ schedule.

How is the Fiber Optic installation?

La instal·lació de Fibra Òptica té una durada de 2 hores aproximadament, ja que s’ha de fer arribar la fibra des del carrer fins a dins a casa.

Can I keep the Fiber Optic installation I already have if I want to hire XTA?

No, except in Baix Penedès because we register on the infrastructure of another operator.

Do I have to unsubscribe from my old company to hire XTA?

Yes, always after the installation of NEXA fiber optics.

What do I need to register for the Internet with XTA?

To register with us, we need the ID card, telephone number and bank account number of the holder.

What is radiofrequency?

Radiofrequency works by transmitting signals in the form of waves through an antenna. The installer places this antenna at the highest point of the user’s home and with a direct vision to one of the nearest Internet signal repeaters.

How many days does it take to install a radio internet at home?

In the case of hiring radio frequency, the average is about 3-4 days, depending on the schedule of the installers.

What does the XTA radiofrequency installation include?

The price is 180€, with a bonus of 30€ if payment is made in cash, making it 150€. This price includes the antenna, wiring, POE, router and 1 hour of installing.

What coverage do I have with XTA?

Currently, you can choose between Orange or Movistar coverage.

My landline is not working

The first action we recommend is to turn the router off and on. If the incident persists, call our technical service.

How do I turn on/off the voice answering machine?

You need to let our office staff know. We will tell you which numbers you have associated to your answering machine to turn it on/off.

Can I get help through the telephone?

Yes, XTA is fully compatible with telephone help service.
It is crucial to notify the need for this service, as we need to adapt the line with this specific system.
Remember that the XTA landline works over the Internet (router), and if it goes offline, the telephone help service will not work.

While I’m doing portability, can I lose the landline connection?

No, you will always have a landline. One day before the change takes place, we will call you to inform you that the next morning your number will be XTA and you will need to connect the phone line to our router to finish the portability.

How many days does it take to do a landline portability?

From the day the documents are processed until portability is done, it takes a maximum of 4 working days.

What do I need to do a landline portability with XTA?

You’ll need to hire or have hired an XTA Internet service.

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