You can take a speed test at speedtest.net. We recommend that you take the test by connecting the computer to a network cable, as this is the technology that allows the highest speed, and this is the only device connected to the network.
Speed ​​is guaranteed by cable, Wi-Fi will be reduced. The result will always be correct depending on whether we use a suitable network cable (category 5e or higher) and the device with which we connect can reach these speeds (gigabyte network card).

Fiber Optic is the medium used in the best data networks. A very thin filament of transparent material, glass or plastic materials, through which pulses of light are sent inside, that represent the data to be transmitted. The main benefits that Fiber Optic brings to users are the high speed (up to 1000Mb) in downloading and uploading data and content to the Internet. Unlike ADSL, Fiber Optics is much more resilient in unfavorable conditions, safer and more reliable, as the fibers do not lose light thanks to total reflection.

There is no cost to install Fiber Optic with XTA. If you decide to cancel our services before 1 year has passed since installation, you must return the equipment to us in good condition. If these are damaged or broken, the amount of €150 must be paid. After this first year, teams will not be claimed.

In the case of hiring Fiber Optic, the average is one week, depending on the installers’ schedule.

In order to bring the optical fiber from the street into your house, the installation takes an average time of 2 hours to be completed.

Yes, always after the installation of NEXA fiber optics.

To register with us, we need the ID card, telephone number and bank account number of the holder.

Radiofrequency works by transmitting signals in the form of waves through an antenna. The installer places this antenna at the highest point of the user’s home and with a direct vision to one of the nearest Internet signal repeaters.

In the case of hiring radio frequency, the average is about 3-4 days, depending on the schedule of the installers.

The price is 180€, with a bonus of 30€ if payment is made in cash, making it 150€. This price includes the antenna, wiring, POE, router and 1 hour of installing.

You can actually choose between Orange’s or Movistar’s signal.

You can call without problems in any country you travel. Have in mind that “Roaming” in the UE disappeared in June 2017 so all the calls you make will be included within your rate. For the rest of the countries you will need to check the respective prices.

The first action we recommend is to turn the router off and on. If the incident persists, call our technical service.

You need to let our office staff know. We will tell you which numbers you have associated to your answering machine to turn it on/off.

Yes, XTA is fully compatible with telephone help service.
It is crucial to notify the need for this service, as we need to adapt the line with this specific system.
Remember that the XTA landline works over the Internet (router), and if it goes offline, the telephone help service will not work.

No, you will always have a landline. One day before the change takes place, we will call you to inform you that the next morning your number will be XTA and you will need to connect the phone line to our router to finish the portability.

From the day the documents are processed until portability is done, it takes a maximum of 4 working days.

You’ll need to hire or have hired an XTA Internet service.