Privacy policy

GDPR clause for the compliance of the deure informatiu and obtaining consent through the web.
XARXES DE TELECOMUNICACIONS ALTERNATIVES, SL informs the users of the website about its policy regarding the treatment and protection of the personal data of users and customers that may be collected by browsing through its website.

1 – Information to the user

Data controller:

CIF: B65892200
Registered office: Carrer Pedraforca, 8, Polígon Industrial La Teuleria, 08792 La Granada (Barcelona)
Registration data: Mercantile Registry of Barcelona, ​​Volume 43457, Folio 73, Sheet B 430483, Registration 1a.

Data Protection Delegate: XARXES DE TELECOMUNICACIONS ALTERNATIVES, SL, in accordance with article 37.1.a of the General Data Protection Regulation (EU) 2016/679, has appointed a Data Protection Delegate (DPD). The contact email is:

Purpose of processing your data: At XARXES DE TELECOMUNICACIONS ALTERNATIVES, SL we process the information provided by interested parties in order to:

  • Administratively and commercially manage the company’s client portfolio.
  • Carry out marketing actions, offers and advertising of the company’s products and services.
  • Manage the sending of the information requested from us and provide interested parties with offers of products and services of interest.
  • Manage the personnel selection processes carried out by the company

Data retention criteria: In general, the personal data provided will be retained until its suspension is requested by the interested party, exercising their rights over the data, and in any case during the time strictly necessary considering the purpose for which they were collected. For this reason, once the contractual relationship has ended, the personal data will be kept blocked for a period of six years. Data related to traffic (data generated in your phone calls and browsing) will be kept for a maximum period of twelve months from the time they were generated and exclusively to respond to possible legal requirements.

Decisions: The company will not make automated decisions.

Consent: The purpose and intended use of both the data itself and its treatment is to provide the requested service. Remember that the following purposes are necessary to be able to provide the service, in the case of not accepting any of them, the associated service / product cannot be provided / delivered.

  • Provision of the contracted service.
  • Shipping of the purchased product.
  • Sending offers of products and services of your interest.

Legitimation: The legal basis for the processing of personal data is based on the express consent of the interested party or, if applicable, in the execution of a contract and/or service. At any time, the right to withdraw consent can be exercised without this affecting the legality of the treatment based on consent prior to its withdrawal.

Recipients: The data will be used by the person in charge, he may also legitimately communicate personal data with those in charge of treatment for the execution of a contract or provision of a service to the person in charge, therefore following his instructions at all times and ensuring the same security levels. Other public or private entities. During the duration of the treatment, XARXES DE TELECOMUNICACIONS ALTERNATIVES, SL may share your personal data with collaborating companies directly related to the person in charge in order to provide them with our services.

Rights: The user has the right to:

  • Request access to your personal data that is being processed and receive this information in writing by the requested means.
  • Request the rectification of inaccurate personal data or, where applicable, request its deletion when, among other reasons, the data are no longer necessary for the purpose for which they were collected.
  • Request the limitation of the processing of your data.
  • Object to the processing of your personal data when appropriate. In this case, your data will cease to be processed except for legitimate reasons.
  • Right to the portability of your personal data when the treatment is based on consent and is carried out by automated means. The data will be delivered in a structured, common use and machine readable form.
  • Right to withdraw consent given.
  • Right to claim before the Spanish Data Protection Agency.

The user can exercise the rights indicated above through the following email address, having to identify themselves properly and clearly requesting the right to exercise:

Origin of the data: The personal data will be provided by the interested party on an absolutely voluntary basis. The lack of certain data or questions that could be asked in the registration processes or in the different electronic forms that are presented to the user, may cause the impossibility of access to certain services for the provision of which it is essential to have personal data, in this case the manager will inform you of the mandatory and/or necessary nature of providing personal data for the operation of the service.

The person in charge ensures the confidentiality of your personal data and guarantees their security, adopting the necessary measures to avoid their alteration, loss, treatment or unauthorized access.

2 – Information provided by the user

If you are under 18 years of age, the use of forms on our website is not permitted.
Users, by entering your data in the contact forms or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to attend to their request, by the person in charge, the inclusion of data being voluntary in the remaining fields.

The user guarantees that the personal data provided to the lender are true and is responsible for communicating any changes to them.

All the data requested through the website are necessary for the provision of an optimal service to the user. If all the data are not provided, it is not guaranteed that the information and services provided by the person in charge will be completely adjusted to your needs.

3 – Security measures

That in accordance with the current regulations on the protection of personal data, the person in charge is complying with all the provisions of the RGPD and LOPDGDD regulations for the processing of the personal data of their responsibility, and manifestly with the principles described in article 5 of the RGPD and in article 4 of the LOPDGDD, by which they are treated lawfully, loyally and transparently in relation to the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are treated.

The manager guarantees that he has implemented appropriate technical and organizational policies to apply the security measures established by the RGPD and the LOPDGDD in order to protect the rights and freedoms of Users and has communicated the appropriate information to them so that they can exercise them.

4 – Security Breaches

The manager will inform about any security breach that affects the database used by this website, or that affects any of our third-party services, to each and every person whose data may have been affected, and authorities, within 72 hours of detection of the breach.


For the resolution of all controversies or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, being competent for the resolution of all conflicts arising from or related to its use by the Courts and Tribunals of Barcelona.